Refund policy
SLEEP BETTER OR WE MAKE IT RIGHT
We are confident in what sleepGUARD™ 3 does. So confident that we want you to buy it without hesitation and without risk. Try it with confidence knowing we stand behind you every step of the way (see details below).
Your 30-Day Return Window
You have 30 days from the date you receive your order to request a return. Most customers notice an improvement from the first few nights, but it can take up to two weeks for sleepGUARD™ 3 to feel completely natural. We fully stand behind that experience and are here to help you get the best possible result.
This is rare, but If It Arrives Damaged or Defective, You Pay Nothing.
Please inspect your order as soon as it arrives. If your device is damaged, defective, or not what you ordered, contact us within 7 days of delivery at customer@synbulsleeping.com with your order number and a photo of the issue. We will evaluate it promptly and where confirmed we will send you a replacement or issue a full refund. No return shipping required.
If You Change Your Mind Before Opening It, No Problem.
Return it within 30 days in its original unopened condition and we will refund you completely. To be eligible your item must be:
- Unopened and unused
- In its original packaging with all tags intact
- Accompanied by your receipt or proof of purchase
No questions. No hassle. Just email us at customer@synbulsleeping.com with your order number to start the process.
If You Open It and Are Struggling, Call on Us First.
Most customers need a few nights to adjust before sleepGUARD™ 3 feels completely natural. Before you decide it is not for you, let our team help. We will work with you on fit, comfort, and technique until you get the result you came for. Many customers who nearly gave up in the first week went on to get the best sleep of their lives simply by making a small adjustment.
Email us at customer@synbulsleeping.com and we will respond within one business day.
One Thing We Ask
Because sleepGUARD™ 3 is a personal oral device that goes inside your mouth, we cannot resell a used device to another customer. That said, if you have genuinely tried the product and are unable to get results, please contact us. We handle these situations with care and aim to make it right. We will always aim to find a fair resolution, whether that is guidance, a replacement, or a refund. We stand behind our 30-Day Money-Back Guarantee.
How to Start a Return
Email us first at customer@synbulsleeping.com with your order number and reason for return. Returns must be requested before being sent so we can process them correctly.
Once your return is approved send your item to:
Synbul Sleeping
807 Airport Access Rd
Traverse City, MI 49686
Items We Are Unable to Refund
We want to be completely upfront about what falls outside our return policy:
- Intentionally damaged items or misuse of the product
- Gift cards
- Items returned without prior written approval
- Perishable goods, custom or personalized products, and hazardous materials, though none of these apply to our current product range. We include this for complete transparency.
Exchanges
If you received the wrong item or a damaged one, we will exchange it immediately at no cost to you. For all other exchanges, return your item in its original unopened condition and place a new order once your return is approved. This is the fastest way to make sure you get exactly what you need.
How Refunds Are Processed
Once we receive and inspect your return, we will notify you of the outcome within 2 business days. If approved, your refund will be applied automatically to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process and post the refund on their end. If more than 15 business days have passed since we approved your refund and you have not seen it yet, contact us at customer@synbulsleeping.com and we will resolve it for you immediately.
Still Have Questions Before You Buy?
We are real people who genuinely want you to sleep better. Email us at customer@synbulsleeping.com any time and someone will get back to you within one business day. We would rather answer your questions now than have you buy something you are unsure about.